Introduction
DYGStocks Pty Ltd ("DYGStocks", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, join our mailing list or use the DYGStocks platform.
By accessing our website or using DYGStocks, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect personal information that you voluntarily provide or that is automatically collected when you interact with DYGStocks.
Personal information may include:
- your name
- email address
- account details
- subscription information
- payment-related information
- technical and device information
- website usage information
- any other information you choose to provide
Personal information is information that identifies, or could reasonably identify, an individual.
When We Collect Personal Information
We may collect your personal information when you:
- visit our website or landing page
- create a DYGStocks account
- subscribe to our services
- contact us
- request support
- subscribe to newsletters or updates
- interact with our platform
How We Use Your Information
We use your personal information to:
- provide the products and services you request
- create and manage your account
- communicate with you regarding your account or subscription
- process payments and subscriptions
- send product news, educational content and service updates
- improve our website, platform and customer experience
- analyse platform usage and performance
- comply with legal and regulatory obligations
Where appropriate, we may also use aggregated and de-identified information for research, reporting and service improvement.
Website Analytics and Usage Monitoring
We use cookies, analytics tools and session monitoring software to better understand how visitors use our website and platform.
These tools help us:
- improve website usability
- identify technical issues
- enhance platform functionality
- better understand customer behaviour
This information is generally analysed in aggregate and is used solely to improve the DYGStocks experience.
Cookies
DYGStocks uses cookies and similar technologies to improve website functionality, remember user preferences and measure website performance.
You can choose to disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of some parts of the website.
Payment Information
Payments are securely processed by Stripe Pty Ltd.
Credit card details are encrypted and managed by Stripe in accordance with its own security standards.
DYGStocks does not store or have direct access to your full credit card details.
Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to operate our business, including to:
- payment providers
- technology and hosting providers
- professional advisers
- contractors and service providers
- government or regulatory authorities where required by law
If DYGStocks is sold, merged or undergoes a business restructure, customer information may form part of the transferred business assets.
We do not sell your personal information to third parties.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Our security measures include:
- password-protected user accounts
- encrypted payment processing
- secure Australian-based hosting where practical
- controlled access to systems and data
- ongoing security and software updates
You are responsible for maintaining the confidentiality of your account password and login credentials.
Accessing and Updating Your Information
You may review and update your account information at any time by logging into your DYGStocks account.
If you are unable to update your information, please contact us and we will assist where reasonably practicable.
Your Privacy Rights, users may request access to or correction of their personal information by contacting DYGStocks.
Account Suspension and Deletion
Subscribers may cancel their subscription at any time.
If your subscription expires or is cancelled, your account may remain inactive while your information is retained in accordance with our operational and legal requirements.
If you request permanent deletion of your account, we will take reasonable steps to delete or de-identify your personal information unless we are required to retain certain records by law.
Email Communications
We may send emails relating to:
- account activation
- subscriptions and billing
- product updates
- educational content
- important service announcements
Marketing emails will include an option to unsubscribe at any time.
Please note that essential account and service communications may continue even if you unsubscribe from marketing emails.
Third-Party Services
Our website and platform may contain links to third-party websites or services.
DYGStocks is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal obligations.
The latest version will always be published on the DYGStocks website with the updated revision date.
Your continued use of DYGStocks after changes are published constitutes acceptance of the updated Privacy Policy.
Terms of Use
This Privacy Policy should be read together with the DYGStocks Terms of Use.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer.
Email: admin@dygstocks.com.au